Reclaiming a flight due to delays, cancellations, or other disruptions can be a daunting task. Many passengers make critical errors that result in their claims being denied or delayed. If you’re looking to claim flight successfully, it’s crucial to avoid these common pitfalls, one of the partners of the “Reclamación Por Vuelo” company tells us.
Understanding your rights
Before diving into the errors, it’s important to understand your rights as an air passenger. Under EU Regulation 261/2004, you may be entitled to compensation if your flight is delayed, cancelled, or overbooked. The amount you can claim varies based on the distance of the flight and the length of the delay.
Key points to remember
- Delays of three hours or more can qualify for compensation.
- Cancellations without at least 14 days’ notice can entitle you to compensation.
- Denied boarding due to overbooking is also covered.
Fatal mistakes to avoid
Not keeping documentation
One of the biggest mistakes passengers make is failing to keep all necessary documentation. Without proper evidence, your claim can be easily dismissed. Always keep your boarding pass, booking confirmation, and any receipts for expenses incurred due to the flight disruption.
Missing deadlines
Each airline has different deadlines for filing claims, and missing these can be fatal to your reclamation efforts. Check the airline’s policy and ensure you file your claim within the specified timeframe.
Not knowing the cause of the disruption
Understanding the cause of your flight disruption is essential. Compensation is not always guaranteed, especially if the delay or cancellation was due to extraordinary circumstances like severe weather or security risks. Make sure to get a clear explanation from the airline.
Accepting vouchers instead of cash
Airlines often offer vouchers as a form of compensation, but these may not be in your best interest. Vouchers can come with restrictions and may expire. Always opt for monetary compensation unless the voucher terms are particularly favourable.
Failing to follow up
After submitting your claim, it’s crucial to follow up. Airlines can be slow in processing claims, and a polite reminder can speed up the process. Keep a record of all correspondence and be persistent.
Overlooking additional costs
Many passengers forget to claim additional expenses incurred due to the flight disruption. These can include meals, accommodation, and transportation. Keep all receipts and include them in your claim to ensure you are fully compensated.
Tips for a successful flight claim
Be prepared
Always be prepared for the possibility of flight disruptions. Travel insurance can cover many costs that airlines might not. Additionally, knowing your rights and the airline’s policies before you travel can save you time and hassle later.
Use a claim service
If navigating the claim process seems daunting, consider using a claim service. These services can handle the paperwork and negotiations on your behalf, often working on a no-win, no-fee basis.
Document everything
From the moment your flight is disrupted, start documenting everything. Take photos of departure boards, keep all correspondence from the airline, and note the names of any airline staff you speak with. This documentation will be invaluable if you need to escalate your claim.
Be persistent
Persistence is key. Airlines may initially reject your claim or offer less compensation than you’re entitled to. Don’t accept the first offer if it’s not adequate. Continue to negotiate and, if necessary, escalate the matter to a national enforcement body or small claims court.
Understand visa issues
If your flight disruption causes you to miss a connecting flight in another country, you may face visa issues. Understanding how to handle these situations is crucial. Contact the airline immediately to address any visa complications and ensure you are not stranded.
What to do if your claim is denied
Review the denial
Carefully review the airline’s reason for denying your claim. Sometimes, claims are rejected due to missing information or misunderstandings. Address any issues and resubmit your claim.
Escalate the claim
If your claim is unjustly denied, escalate the matter. Each country has a national enforcement body for aviation that can intervene on your behalf. Additionally, you can take the matter to small claims court if necessary.
Seek legal advice
In complicated cases, seeking legal advice might be beneficial. Lawyers specialising in aviation law can provide guidance and help you navigate the complexities of your claim.
Avoiding these common mistakes can significantly increase your chances of successfully reclaiming a flight. By being prepared, documenting everything, and understanding your rights, you can navigate the often frustrating process of flight compensation with greater ease. Remember, persistence and knowledge are your best tools in securing the compensation you deserve.
